Complaints Procedure

We do everything we can to offer you optimal service. Are you not satisfied with a product or our services? Please let us know. We are happy to work with you to find a suitable solution.

Submitting a complaint

You can submit a complaint via our customer service. If possible, please include:

Your name
Your order number
A clear description of your complaint
Any photos if the complaint relates to a damaged or defective product

Handling complaints

We will confirm receipt of your complaint as soon as possible.

You will receive a substantive response no later than 14 days after receipt of your complaint. If more time is needed to handle your complaint, we will inform you within this period.